POLICY FOR ONLINE PAYMENT
This Web site “coco-express.com” is owned and operated by COCO Express Private Limiited (herein after referred to as “COCO” / “Company”). COCO is a company registered under the laws of the Indian Companies Act and is in operation since 2023.
PLEASE READ THE FOLLOWING STATEMENT CAREFULLY. IF YOU [CUSTOMER] DO NOT WISH TO BE BOUND BY THE TERMS AND CONDITIONS MENTIONED HEREIN, KINDLY REFRAIN FROM ACCESSING THE WEBSITE OR BOOKING OF ANY CONSIGNMENT. ANY BOOKING OF SERVICE DONE /MADE ON THIS SITE SHALL BE DEEMED TO BE AN ACCEPTANCE OF THIS POLICY.
This agreement was written in English (India). To the extent any translated version of this agreement conflicts with the English version, the English version controls.
Context
The PAYMENTS, CANCELLATION AND REFUNDS Policy applies to all bookings of services made through this website.“COCO” may change the Terms and Conditions from time to time, at any time with or without notice to you, by posting such changes on the Website. The Client agrees to pay the Company according to the rates displayed on the Website at the time of Booking. The rates are subject to change & can be changed without notice to you. In the eventuality of any additional cost incurred during the course of delivery like ODA, Govt. levies, Duty, taxes etc such costs would be charged later. The Client will pay for the service as per the invoice raised at periodic intervals along with additional cost incurred if any. If the Client fails to make any payment within FIFTEEN (15) days of billing, late charges will apply at the rate of 1.5% per month on the unpaid amount.
Acceptable Payment Methods
By booking with coco-express.com, you authorize COCO Express / COCO and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.
We accept the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; and (iv) Indian Bank Debit Cards issued by an Indian bank. You will not be asked to provide your online banking customer name or password to COCO (“Account Access Data”). COCO does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data. Notwithstanding anything mentioned herein, in case any loss and/or damage/harm is caused to the user, due to use/misuse/displacement of the information of the user, without any gross act/omission of “COCO” / “Company”/Skyways, in that eventuality, “COCO” / “Company”/Skyways shall not be liable in any manner whatsoever.
Not all payment methods are available to use for all products, items and services.
Payment Gateway
COCO uses a third-party payment gateway called xxxxxxxxxxxxxxxxxxxx . Xxxxxxxxxxxxxxxx provides inter alia aggregate payment gateway solutions to COCO for enabling its customer to pay their bills online. xxxxxxxxxxxxxxxxxxxxxxx provides a single payment gateway solution to COCO and facilitates COCO in accepting online payments by their customers on their website or mobile application directed to the xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx site or through xxxxxxxxxxxxxxxxxxxx IVR system. Using credit/ debit cards, net banking and various other acceptable modes of payment options provided by xxxxxxxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxxxxxxxxxxx is a kindly provide brief. Xxxxxxxxxxxxxxxxxxxxxxxxhave implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, COCO and xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Cancellations and Modifications
The Cancellation Policy is dynamic and may change from time to time.
The Cancellation policy of COCO may change in the interim period of booking and date of expiry of subscription of services
The Cancellation Policy prevailing at the time of booking of service by the Customer will be the applicable policy. Bookings made at the site shall mean your implied acceptance to the policy and the terms and conditions set forth herein.
COCO offers free cancellation for all bookings only if the consignments haven’t physically reached any of our PUD centres or HUB. This means that COCO doesn’t levy any cancellation fees of its own.
In case the service is availed by the customer then any request for cancellation of fees on account of any service deficiency would be subject to approval by appropriate authorities in COCO.
Any delay / loss / damage to the shipment because of force majeure wouldn’t be eligible for any refund.
Only those cancellation requests which are made either online or on email to our customer support team shall be entertained.
COCO may accept amendments to the booking at its sole discretion.
All the refunds shall be done by COCO directly to you.
Your bank may debit its own separate charges from refunds made to your credit card or bank account.
Refunds
Refunded amounts are generally returned within 7 business days however, the length of time required for the funds to be credited to your account is determined by your financial institution. Please check with your financial institution on their specific rules regarding returned or refunded transactions.
COCO has no obligation to issue refunds if you cannot provide us with full and accurate information required to complete the refund or credit; or the refund request has already been processed through our payment gateway but has not yet applied to the originating source of the payment; or the refund request directs COCO to issue the refund to a different financial institution than the source where the original payment was received; or COCO did not receive the payment for which the refund request is made due to force majeure or other causes beyond our direct control.
Refunds requiring special handling may result in a delayed return of the funds.
In the event a refund cannot be handled within standard refund protocols or to process a refund after 90 days, you may be asked to supply additional information and to provide documentation of the original charge.
Information disclosed to COCO for the purposes of processing a customer refund will be protected in accordance with our current Privacy Policy.
General Terms & Conditions for Online Payments
Once a Customer has accepted these Terms and Conditions, he/ she may register and avail the Services.
In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the Customer shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact COCO via e-mail or any other mode of contact as provided by COCO to confirm payment.
In case the Bank Account is not debited, the Customer may initiate a fresh transaction to make payment.
Limitation of Liability
COCO has made this Service available to the Customer as a matter of convenience. COCO expressly disclaims any claim or liability arising out of the provision of this Service. The Customer agrees and acknowledges that he/she shall be solely responsible for his/ her conduct and that COCO reserves the right to terminate the rights to use the Service immediately without giving any prior notice thereof.
COCO, Company and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the COCO, Company and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary, arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
The Customer shall indemnify and hold harmless the Payment Service Provider(s) and COCO and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
The Customer agrees that COCO or any of its employees will not be held liable by the Customer for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond COCO’s reasonable control.
The Customer agrees that under no circumstances the “COCO” / “Company” and/or Payment Gateway Service Provider shall be held responsible for any fraudulent/duplicate transactions made through unauthorised use of debit/credit cards of any other mode of payment used by them to book our services, and hence no claims should be raised to “COCO” / “Company” and/or Payment Gateway Service Provider. No communication received by the “COCO” / “Company” and/or Payment Service Provider(s) in this regard shall be entertained by “COCO” / “Company” and/or Payment Service Provider(s).
COCO and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the Customer on account of:
The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
Any interruption or errors in the operation of the Payment Gateway.
The Customer agrees, understands and confirms that his/ her personal data including without limitation, details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that COCO or the Payment Service Provider(s) have no control over such matters.
Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the Customer, COCO does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
COCO, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
The Customer will be required to login his/ her own Customer ID and Password, given by COCO in order to register and/ or use the Services provided by COCO. By accepting these Terms and Conditions the Customer agrees that his/ her Customer ID and Password are very important pieces of information and it shall be the Customer’s own responsibility to keep them secure and confidential. In furtherance hereof, the Customer agrees to;
Choose a new password, whenever required for security reasons.
Keep his/ her Customer ID & Password strictly confidential.
Be responsible for any transactions made by Customer under such Customer ID and Password.
Debit/Credit Card, Bank Account Details
The Customer agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the Customer shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The Customer further agrees and undertakes to provide correct and valid debit/credit card details.
The Customer may pay his/ her fees to COCO by using a debit/credit card or through online banking account. The Customer warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
The Customer is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
The Customer is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
The Customer is authorizing debit of the nominated card/ bank account for the payment of fees selected by such Customer along with the applicable Fees.
The Customer is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the Customer inclusive of the applicable Fee.
Payment Gateway Disclaimer
The Service is provided in order to facilitate access to view and pay Fees online. COCO or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the Customer expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the Customer.
Cancellation Policy
The Cancellation Policy is dynamic and may change from time to time.
The Cancellation policy of COCO may change in the interim period of booking and date of expiry of subscription of services
The Cancellation Policy prevailing at the time of booking of service by the Customer will be the applicable policy.
COCO offers free cancellation for all bookings only if the consignments haven’t been physically reached any of our PUD cemtres or HUB. This means that COCO doesn’t levy any cancellation fees of its own.
In case the service is availed by the customer than any request for cancellation of fees on account of any service deficiency would be subject to approval by appropriate authorities in COCO.
Any delay / loss / damage to the shipment because of force majeure wouldn’t be eligible for any refund.
Only those cancellation requests which are made either online or on email to our customer support team shall be entertained.
COCO may accept amendments to the booking at its sole discretion.
All the refunds shall be done by COCO directly to you.
Payment Refund Policy for Online Payments
Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the Customer for any reason whatsoever, such Customer shall immediately approach COCO with his/ her claim details and claim refund from COCO alone. Such refund (if any) shall be effected only by COCO via payment gateway or any other means as COCO deems appropriate. No claims for refund/ charge back shall be made by any Customer to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
Refund for fraudulent/duplicate transaction(s): The Customer shall directly contact COCO for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by COCO alone in line with their policies and rules.
If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.